Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility. You can reach our Patient Advocate by calling 505-846-3200 and following the prompt.
Referral Management
Our Referral Management team can educate and help you with TRICARE referral-related inquiries. Our walk-in office hours are Monday – Friday, 8 a.m. – 4 p.m. You can also call 505-846-3402.
Beneficiary Counselor and Assistance Coordinators
The Beneficiary Counselor and Assistance Coordinator team can educate and help you with TRICARE-related inquiries. Check in for Health Benefits at the Outpatient Records window on the second floor of the Medical Group.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility. Please share your experience with us by following the link to our ICE comment cards.
