Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Health Benefits / Beneficiary Counseling

For out-processing procedures, patients can contact the BCACs and complete the training specific to them without having to attend a briefing, which are updated on the vMPF. If a briefing is needed, patients can schedule one directly for personalized details about their move. BCACs continue to do separation briefings.

Contact Us

Phone

505-853-0585, for active duty personnel, or 505-853-1396, for retirees and dependents

Hours

Monday-Friday
7:30 a.m. - 4 p.m.

Location

Medical Group, Second Floor, across from the Family Health Clinic

Don't forget to keep your family's information up to date in DEERS!