Pharmacy

We fill new prescriptions and refills at no cost for covered medications for active-duty service members, active-duty family members, retirees and their family members, TRICARE Prime enrollees, etc.
Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers. ALL new prescriptions, including renewals, will require activation and will be processed at our Main Pharmacy. Our virtual check-in system, Q-Anywhere, is texting/web based only, no calls. Once a prescription has been activated the pharmacy will notify you via text message for pick up.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) during duty hours by texting “Get in Line” to 833-429-6533 or
• Activate in person at window #4 and wait or come back later to pick them up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy (window #4). Note: This is the least preferred option.
• You can activate the prescription(s) during duty hours by texting “Get in Line” to 833-429-6533 or
• You can activate in person (window #4) and wait or come back later to pick them up.
• In accordance with state law, all controlled medications are required to be sent electronically.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD Kirtland EPHCY
• NPI number: 1962501312

If you hand-carry a written prescription:

Check in at Window #4. Our technicians will process your written prescriptions.

Activating New Prescriptions

Main Pharmacy

Option 1: Fastest and Preferred

Scan the QR code below or text message “Get in Line” to 833-429-6533. Follow the prompts on your mobile device.

Option 2: In Person

Go to window #4.

Option 3: MHS Genesis Patient Portal

• Send a message to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.
  • Select “Message,” then “Send a Message”
  • In the “To” field, enter “Kirtland Pharmacy”
  • Provide as much detail as possible. If sending on behalf of another patient, include patient info: Name, DOB, DOD ID, contact information (phone number) and medication name/strength.
  • You will get a message back from the pharmacy in 24 business hours.

Requesting Prescription Refills

Base Exchange Pharmacy

ALL refills will be processed at our BX Pharmacy. We have two ways to refill your prescriptions:

Option 1: By Phone

• Call our pharmacy refill line at 505-594-2846 and follow the prompts. Refills can be picked up at the Bx Pharmacy or at the Exchange ScriptCenter.

Option 2: MHS Genesis patient portal

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill and follow the prompts.
• If you wish to utilize the ScriptCenter, select “Find alternative pharmacy” and select “Kirtland AFB - Exchange ScriptCenter”

Note: Please allow 3 duty days for refills.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you can’t pick up your prescription within this timeframe, please re-activate your prescription. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Main Pharmacy

Prescriptions processed at the Main Pharmacy can be picked up during duty hours 7:30 a.m. to 4:30 p.m.. Please approach window #2 and window #3 for pick up.

Base Exchange Pharmacy

Refills processed at the Bx Pharmacy can be picked up during duty hours 8 a.m. to 5 p.m.

ScriptCenter

The ScriptCenter is located at the Exchange building and hours of operation is

• Monday-Saturday 9 a.m. to 7 p.m.
• Sunday 10 a.m. to 6 p.m.

Certain items may not be available from the ScriptCenter, such as refrigerated medications and/or oversized items.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at the Main Pharmacy and Bx Pharmacy.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.