Pharmacy

New Pharmacy Operations 

All NEW or RENEWAL prescriptions sent on or after Sept. 23, 2024, will automatically be processed at the 377th Medical Group Clinic pharmacy. No activation required.  
 
All refill prescriptions will be processed at the BX pharmacy. 

Frequently Asked Questions:  

• What’s the difference between a refill and a renewal?  

• Renewal is a medication you have been taking, but the provider sends a new prescription for, prompting a change in prescription number.  

• Refill is filling a new iteration of the same prescription number.  

• What do I do with hard copy prescriptions?  

• Bring them to the clinic pharmacy for processing.  

• Does this apply to off-base prescriptions?  

• Yes, all new/renewals will automatically be processed at the clinic pharmacy.  

• How will my provider know where to send the prescription?  

• There will be no changes to the way your provider sends prescriptions. 

• How will I know when they are ready?  

• Ensure you are signed up to receive text updates from the pharmacy.  

• Check the MHS GENESIS Patient Portal:  

• Under medications, you will see all prescriptions that have been filled. If your medication does not populate, you can send a message to “Kirtland Pharmacy” for more information.  

• How do I check in?  

• There is no activation or check-in required! Proceed to the pharmacy line to pickup.  

• I am active duty in uniform; will I be prioritized?  

• Yes! All active duty service members and first responders in uniform have priority at both pharmacies.  

Preferred Communication 

Inquiries 

MHS GENESIS Patient Portal  

• All questions about prescriptions can be answered via the patient portal. Common questions include:  

• Has my provider sent in my prescription?  

• Is my prescription ready?  

• When can I fill my next prescription?  

• Select “Message,” then “Send a Message” 

• In the “To” field, enter “Kirtland Pharmacy” 

• Provide as much detail as possible: 

• If sending on behalf of another patient, include patient info (Name, DOB, DOD ID) 

• Contact information (Phone number) 

• Medication name/strength 

• You’ll get a message back from the pharmacy in 24 business hours. 

Phone Access: 

• Due to excessive call volume, please realize the phone isn't the best way to communicate with us. This line should be reserved for clinical questions only.  

• Call 505-846-3200 and follow the prompts for pharmacy.  

Refills 

Prescription refill requests must be processed through:  

• The automated refill line:   

• Call 505-846-3200 and follow the prompts for pharmacy. 

• The patient portal:   

• “Rx Refills” at the top of the page 

• If you wish to utilize the ScriptCenter, select “Find alternative pharmacy” and select “Kirtland AFB - Exchange ScriptCenter” 

Please allow three duty days for refills. 

TRICARE Formulary Search Tool 

Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you: 

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug) 

• Where the prescription can be filled 

• Copayments and limitations, such as prior authorization 

• Coverage review requirements and forms 

• Alternative medications, including costs 

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age. 

TRICARE Mail Order Pharmacy 

TRICARE offers a mail order pharmacy option through Express Scripts, the least expensive way to fill prescriptions after military pharmacies. For more information call 1-800-TRICARE or visit the TRICARE Home Delivery website.