Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver.

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today. 

Health Services

Case Management

 Case Managers are nurses or social workers who can help you and your family figure out complex health care and support systems. The goal is to help coordinate your medical needs and assist you with achieving your self-care goals. Referral for case management can be obtained through your health care provider or you can self-refer.

They can help:

  • Provide advocacy, support, and education
  • Reduce burden and streamline appropriate utilization of care
  • Partner with your health care team to assist in coordination of your healthcare needs
  • Monitor for progress and desired outcomes
  • Assess, plan and facilitate services for you
  • Evaluate your options
  • Advocate on your behalf

Your or your family member may need case management if you have:

  • Instability with chronic health problems
  • A serious terminal illness
  • An increased need for different provider specialties due to multiple diseases or conditions

Case Management Services

Location: 
377th Medical Group,
Kirtland Air Force Base, New Mexico

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone: 
505-846-3200

Don't forget to keep your family's information up to date in DEERS!