Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

Man in military uniform accepts small paper bag from a woman in military uniform.

Aug. 19, 2021

377th MDG Exchange Pharmacy Improves Process to Increase Patient Safety, Reduce Wait Times

KIRTLAND AIR FORCE BASE, N.M. — The 377th Medical Group Exchange pharmacy team at Kirtland Air Force Base, New Mexico, has streamlined services to increase patient safety and reduce wait times for the 700 prescriptions they fill each day.

Heroes Wear Masks Or Get The Shot | Photo by Wayne Gray

July 15, 2021

Heroes Wear Masks Or Get The Shot

Team Kirtland requires everyone who has not received the COVID-19 vaccine to continue wearing masks and highly encourage those individuals to arrange for vaccination.

Don't forget to keep your family's information up to date in DEERS!