Pharmacy

Prescription Activation

All NEW prescriptions will be process at our Main Clinic Pharmacy, to include renewals.  

On-base prescriptions will be automatically activated upon receipt.  

Off-base prescriptions will require activation. You may initiate prescription activation using our virtual check-in process by texting “Get in Line” to 833-429-6533. 

Prescriptions are kept on our shelves for 10 calendar days. Any medications not picked up within the allotted timeframe, will be reversed in our system. This includes any prescription from an on-base provider. You may reactivate your prescription using the text activation or MHS Genesis portal. 

Preferred Communication 

Inquiries 

MHS GENESIS Patient Portal  

• All questions about prescriptions can be answered via the patient portal. Common questions include:  
  • Has my provider sent my prescription in?  
  • Is my prescription ready?  
  • When can I fill my next prescription?  
• Select “Message,” then “Send a Message” 
• In the “To” field, enter “Kirtland Pharmacy” 
• Provide as much detail as possible: 
  • If sending on behalf of another patient, include patient info (Name, DOB, DOD ID) 
  • Contact information (Phone number) 
  • Medication name/strength 

• You will get a message back from the pharmacy in 24 business hours. 

Phone Access: 

• Due to excessive call volume, please note that this is the non-preferred method of communication. This line should be reserved for clinical questions only.  
• 505-846-3200, follow the prompts for pharmacy.  

Refills 

All refill prescriptions will be processed at the BX pharmacy. 

Prescription refill requests must be processed through:  

• The automated refill line:   
  • 505-594-2846, follow the prompts for pharmacy. 
• The patient portal:   
  • “Rx Refills” at the top of the page 
  • If you wish to utilize the ScriptCenter, select “Find alternative pharmacy” and select “Kirtland AFB - Exchange ScriptCenter” 

Please allow 3 duty days for refills. 

TRICARE Formulary Search Tool 

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you: 

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug) 
• Where the prescription can be filled 
• Copayments and limitations, such as prior authorization 
• Coverage review requirements and forms 
• Alternative medications, including costs 

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age. 

TRICARE Mail Order Pharmacy 

TRICARE offers a mail order pharmacy option through Express Scripts that is the least expensive way to fill prescriptions after military pharmacies. For more information call 1-800-TRICARE or visit: https://www.tricare.mil/homedelivery